Tom Doescher | Doescher Advisors

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Entries by Tom Doescher

Hire Owners

April 3, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

I hate to shop. In fact, I really hate to shop. But I needed to upgrade my wardrobe, so I ventured into Nordstrom’s — and, to my surprise, I was delighted to meet Howard Klein. Klein probably deals with lots of guys like me, but he was amazing. He was direct, but not pushy. He […]

That Guy

March 27, 2012/in Ideas to help you build a solid team/by Tom Doescher

I recently heard Henry Cloud speak from his very powerful book, Necessary Endings. Cloud used the phrase “That Guy” to label the team member in every company who is holding the rest of the team back from greatness. Cloud’s talk led me to reflect back on so many organizations where I have met “That Guy.” […]

Don’t settle for less than the best

March 20, 2012/in Ideas to help you build a solid team/by Tom Doescher

The most successful companies focus on developing the best team members possible. It is an ongoing process, and includes both continually raising the bar on existing team members and occasionally adding and grooming new team members. Businesses that become complacent and satisfied with their performance eventually lose to more innovative, aggressive competitors. Do you have […]

Customers versus Associates

March 13, 2012/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

Successful owners/executives realize they need to spend an equal amount of time developing their associates and winning and retaining customers. While it is a fact that without customers you have no business, it is also true that without knowledgeable, well-trained, and motivated associates you cannot keep good customers. We have observed that some executives focus […]

Would you like to be referred to as human capital, or an asset?

March 6, 2012/in Ideas to help you build a solid team/by Tom Doescher

Words are important. Today, everything seems to have a fancy label — which was probably created by some well-intended consultant and then used, overused, and abused by everyone. But think about it: Would you like to be referred to as an asset, human capital, or “my guy”? Or would you prefer to be thought of […]