Tom Doescher – Page 53 – Doescher Advisors

About Tom Doescher

This author has not written his bio yet.
But we are proud to say that Tom Doescher contributed 297 entries already.

Entries by Tom Doescher

There are leaders all over the plant

October 8, 2012/in Ideas to help you build a solid team/by Tom Doescher

A number of years ago I was in a meeting with a high-profile Tier 1 automotive CEO. The subject was leadership on the plant floor. His premise was that there are leaders throughout our companies, but we — the chairmen, managers, and supervisors — don’t see them. To make his point, he told those of […]

Can I Please Talk to Someone?

September 24, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

If you regularly read my blog and newsletter, you already know about my struggles with technology. Based on the feedback I receive, many of you can relate. Well, here’s an issue I’m still processing. I have an opinion about it, but I concede I may be wrong. I’m not sure yet. Anyway, many of the […]

What’s More Important, Customer Service or Efficiency?

September 10, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

Believe me, I understand how efficiency and technology have substantially reduced business process costs. But give me a break! This past year, my heart medication pills were running low, so I logged onto the online pharmacy service I was using and reordered the medication. The service sent me a message saying that, by their calculation, […]

What Was She Thinking?

August 27, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

Starting in 2003, I had the privilege of traveling regularly to China. Prior to this, I would have said I was tuned into customer/client service, and I would have considered myself relatively easy to please. My experience in China, though, opened my eyes to a new level of customer service. For example, many times, I […]

85 Years of Great Customer Service

August 13, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

A lot has been written with regard to customer service. In fact, I have written about it numerous times myself. The attached video is a refreshing locker-room talk from a very wise man—auto dealer Dick Mullen, of Mullen Motors in Southold, N.Y. Although it’s been in business for 85 years, Mullen Motors would not quite […]