
Tom Doescher
“Humanocracy” is the title of a book (“Humanocracy: Creating Organizations as Amazing as the People Inside Them”) and a new word conceived by authors Gary Hamel, a longtime business consultant/advisor/guru, and Michele Zanini. In 1993, Plante Moran — through the leadership of my partner, Dennis Blender — launched an executive development series, The Masters Forum. Hamel was the keynote speaker, and I had the privilege of meeting him.
Now, 25 years later, he has invented a powerful concept and recommends that businesses adopt a humanocracy vs. a bureaucracy structure. With millennials now representing the largest generation in the U.S. workforce, at 35 percent, I believe the time for Hamel’s concept of “humanocracy” has come.
Here are just a few of his observations:
1. Bureaucracy is dispiriting and debilitating, yet it persists.
2. Since 1983, the number of managers and administrators in the U.S. workforce has more than doubled, while employment in all other occupations is up by 44 percent.
3. Bureaucrats are inclined to defend the status quo.
4. In a bureaucracy, your power and compensation are the product of head count and budget. No one downsizes their empire voluntarily.
5. Sixty-two percent of the respondents to a survey said they believe political skills “often” or “almost always” determine who gets ahead.
Hamel provides many independent surveys and research studies to support his position, and developed the following Bureaucratic Mass Index Survey:
1. How many layers are there in your company (from frontline employees up to the CEO, president, or managing director)?
2. What percentage of your time do you spend on “bureaucratic chores” (e.g., preparing reports, securing signoffs, complying with staff requests, and participating in review meetings)?
3. How much does bureaucracy slow the making of decisions and the ability to take action in your company?
4. To what extent are your interactions with your manager and other leaders focused on internal issues (e.g., resolving disputes, securing resources, getting approvals)?
5. How much autonomy do frontline teams have to design their work, solve problems, and test new ideas?
6. How often are frontline team members involved in the design and development of change initiatives?
7. How do people in your company react to unconventional ideas?
8. In general, how easy is it for an employee to launch a new project that requires a small team and a bit of seed funding?
9. How prevalent are political behaviors in your company?
10. How often do political skills, as opposed to demonstrated competence, influence who gets ahead in your company?
I would highly encourage you to do a self-assessment of the bureaucracy in your company — and then have the courage to do something about it. I think Hamel is really on to something important for businesses today.
p.s. Hamel’s advice applies to small companies, too. Sometimes a company, even though it’s small, can have too many rules. I refer to it as “corporate” thinking. Because of Hamel, I’m going to switch to “humanocracy.” Recently, I’ve been helping a client and, in my opinion, they were being too rigid and not flexible enough to solve their current issue, due to bureacracy.