I hate to shop. In fact, I really hate to shop. But I needed to upgrade my wardrobe, so I ventured into Nordstrom’s — and, to my surprise, I was delighted to meet Howard Klein. Klein probably deals with lots of guys like me, but he was amazing. He was direct, but not pushy. He offered a few choices, but not too many. He suggested items, but I did not feel like he was upselling me. He obviously really knew his business and was passionate about it. Finally, I couldn’t take it anymore, and I started interviewing him. I discovered that his grandfather had owned a men’s clothing store, his father had owned a men’s clothing store and, for 25 years, he had owned a men’s clothing store. You would have thought he owned Nordstrom’s, the way he behaved. So, should you try to hire “owners”? More on this subject next week.