Tom Doescher | Doescher Advisors

About Tom Doescher

This author has not written his bio yet.
But we are proud to say that Tom Doescher contributed 279 entries already.

Entries by Tom Doescher

It’s all about execution

November 5, 2012/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

In his first year as managing partner of Plante Moran, Bill Hermann visited many of the major accounting firms in the country. One day, after he had visited with most of the firms, he and I were talking. He said something like, “You know, Tom, the strategies and tactics of the other firms look very […]

Will your company be successful in 20 years?

October 22, 2012/in Ideas to help you build a solid team/by Tom Doescher

Over the years I have noticed a correlation between successful companies and the average experience level of their leadership team (you may call it your executive or management team). I have worked with companies that, although they are making money, are noticeably slipping. A common denominator among these companies seems to be that they aren’t […]

There are leaders all over the plant

October 8, 2012/in Ideas to help you build a solid team/by Tom Doescher

A number of years ago I was in a meeting with a high-profile Tier 1 automotive CEO. The subject was leadership on the plant floor. His premise was that there are leaders throughout our companies, but we — the chairmen, managers, and supervisors — don’t see them. To make his point, he told those of […]

Can I Please Talk to Someone?

September 24, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

If you regularly read my blog and newsletter, you already know about my struggles with technology. Based on the feedback I receive, many of you can relate. Well, here’s an issue I’m still processing. I have an opinion about it, but I concede I may be wrong. I’m not sure yet. Anyway, many of the […]

What’s More Important, Customer Service or Efficiency?

September 10, 2012/in Extraordinary Customer/Client Service/by Tom Doescher

Believe me, I understand how efficiency and technology have substantially reduced business process costs. But give me a break! This past year, my heart medication pills were running low, so I logged onto the online pharmacy service I was using and reordered the medication. The service sent me a message saying that, by their calculation, […]