Tom Doescher – Page 48 – Doescher Advisors

About Tom Doescher

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Entries by Tom Doescher

Happy associates equal delighted customers/clients

September 30, 2013/in Ideas to help you build a solid team/by Tom Doescher

We were going to write a blog that would connect the dots between happy, motivated associates who love their jobs and delighted customers/clients, and then we read the Patrick Lencioni book, The Three Signs of a Miserable Job (it’s an easy read, and we would recommend it to anyone leading a team). In his inimitable […]

Integrity? Who are you kidding?

September 16, 2013/in Sharpening Your Personal Leadership Skills/by Tom Doescher

Back in 2002, we attended David Cole’s annual Automotive Management Briefing in Traverse City. The prior year, several nonautomotive companies (like Enron, WorldCom, and Tyco) had been embroiled in scandals that led to their collapse. During the briefing, one automotive executive presenter after another gloated about the high level of integrity found in the automotive […]

Please, no more surveys

September 2, 2013/in Extraordinary Customer/Client Service/by Tom Doescher

We don’t know about you, but we find the plethora of feedback surveys extremely annoying. Part of the reason is that we don’t get a warm and fuzzy feeling that assures us that anyone has really read our answers. A few years ago, we stayed at an exclusive hotel and reported more than 10 significant […]

How accessible are you?

August 19, 2013/in Extraordinary Customer/Client Service/by Tom Doescher

In today’s world, things move so fast that we believe it is very important to be (and to clearly appear to be) accessible to your customers/clients. Despite all the new technologies, we continue to hear customers/clients complain that the people they do business with are hard to get ahold of. Sometimes that’s true, but often […]

They make me feel like I am the only member (customer)

August 5, 2013/in Extraordinary Customer/Client Service/by Tom Doescher

Last year, my partner and I joined the Detroit Athletic Club (DAC), which was established in 1887 and has occupied the same clubhouse since 1915. It is a great time to be at the DAC, with the rebirth that’s taking place in the city of Detroit. When we joined the 3,800 – plus member DAC, […]