Tom Doescher | Doescher Advisors

About Tom Doescher

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Entries by Tom Doescher

Wow, 240-year-old company was able to change!

June 10, 2013/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

We are on a roll with the value of the Harvard Business Review (see our HBR comments ). In the March 2013 issue, Jorge Cauz, president of Encyclopaedia Britannica, tells an encouraging story about why his company stopped producing the iconic encyclopedia and how they became a successful provider of online K-12 educational services. Click […]

Please, no more rules

May 27, 2013/in Sharpening Your Personal Leadership Skills/by Tom Doescher

My partner used to work in an office of 10 people. When someone would step out of line, instead of the boss confronting this person, they would establish a new rule. Needless to say, there were an awful lot of controls and restrictions in place for such a small staff. First of all, Level 5 […]

Talking down about competitors

May 13, 2013/in Extraordinary Customer/Client Service/by Tom Doescher

We all can fall into this trap. One example of a potential talking-down situation is after someone leaves our company, goes to a competitor, and uses (steals) proprietary information/knowledge (I am not going to deal with the legal aspects of this situation; rather, I’m considering how we should deal with customers or prospective customers). Here […]

“Not all readers are leaders, but all leaders are readers.”

April 29, 2013/in Sharpening Your Personal Leadership Skills/by Tom Doescher

This quote is from President Harry Truman. I (Tom) made it until age 30 before I developed the discipline of reading (i.e., other than Sports Illustrated and the sports section of the local newspapers). One of my running buddies was always talking about the most recent book he had read, and his enthusiasm was contagious. […]

How does your company handle customer/client complaints?

April 15, 2013/in Extraordinary Customer/Client Service/by Tom Doescher

Last winter we returned to our favorite place to ski in Colorado. In order to utilize our many frequent flyer miles, we had to take a flight that deposited us about three hours away from our destination. That meant we had to reserve a shuttle. Prior to our departure date we were contacted multiple times […]