Tom Doescher | Doescher Advisors

About Tom Doescher

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Entries by Tom Doescher

I’m sorry

November 11, 2013/in Extraordinary Customer/Client Service/by Tom Doescher

Why are those words so hard to say? We’re currently reading a great book, Crucial Conversations: Tools for Talking When Stakes Are High, by Kerry Patterson and several other authors. It’s a book we would recommend to almost anyone because it will help you in business, at home, or in any relationship. We will probably […]

Happy associates equal delighted customers/clients, part 3

October 28, 2013/in Ideas to help you build a solid team/by Tom Doescher

The final job misery factor, according to Patrick Lencioni (see part 1 and part 2), is immeasurement. Team members need to gauge their progress and level of contribution for themselves. Question/discovery No. 1 in the book First, Break All the Rules, by Marcus Buckingham, is: Do I know what is expected of me at work? […]

Happy associates equal delighted customers/clients, part 2

October 14, 2013/in Ideas to help you build a solid team/by Tom Doescher

The second job misery indicator, according to Patrick Lencioni, is irrelevance (see part 1 from 9/30- Happy associates equal delighted customers/clients). Lencioni would say that human beings need to be needed, and they need to be reminded of this pretty much every day. Remember the story about the janitor at Michigan State? Did Tom Izzo […]

Happy associates equal delighted customers/clients

September 30, 2013/in Ideas to help you build a solid team/by Tom Doescher

We were going to write a blog that would connect the dots between happy, motivated associates who love their jobs and delighted customers/clients, and then we read the Patrick Lencioni book, The Three Signs of a Miserable Job (it’s an easy read, and we would recommend it to anyone leading a team). In his inimitable […]

Integrity? Who are you kidding?

September 16, 2013/in Sharpening Your Personal Leadership Skills/by Tom Doescher

Back in 2002, we attended David Cole’s annual Automotive Management Briefing in Traverse City. The prior year, several nonautomotive companies (like Enron, WorldCom, and Tyco) had been embroiled in scandals that led to their collapse. During the briefing, one automotive executive presenter after another gloated about the high level of integrity found in the automotive […]