Entries by Tom Doescher

Please, no more surveys

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We don’t know about you, but we find the plethora of feedback surveys extremely annoying. Part of the reason is that we don’t get a warm and fuzzy feeling that assures us that anyone has really read our answers. A few years ago, we stayed at an exclusive hotel and reported more than 10 significant […]

How accessible are you?

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In today’s world, things move so fast that we believe it is very important to be (and to clearly appear to be) accessible to your customers/clients. Despite all the new technologies, we continue to hear customers/clients complain that the people they do business with are hard to get ahold of. Sometimes that’s true, but often […]

The unmanageable star performer

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One of the most universal concerns in many companies, especially in service-related businesses, is how to deal with the superstar team member who has an unhealthy ego. The May 2013 issue of the Harvard Business Review includes a great case study that addresses that all-too-common dilemma. The following is a portion of that article: http://hbr.org/2013/05/the-unmanageable-star-performer/ar/1. […]

Creating the best workplace on Earth

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You all know we are really into building great companies where people love to work. In the past, we have recommended the book Drive, by Daniel Pink, which focuses on how organizations can effectively — and successfully — motivate their teams. We discovered an outstanding article in the May 2013 Harvard Business Review that delves […]