We all can fall into this trap. One example of a potential talking-down situation is after someone leaves our company, goes to a competitor, and uses (steals) proprietary information/knowledge (I am not going to deal with the legal aspects of this situation; rather, I’m considering how we should deal with customers or prospective customers). Here […]

Last winter we returned to our favorite place to ski in Colorado. In order to utilize our many frequent flyer miles, we had to take a flight that deposited us about three hours away from our destination. That meant we had to reserve a shuttle. Prior to our departure date we were contacted multiple times […]