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Entries by Tom Doescher

Pixar’s Braintrust

February 22, 2016/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

In Ed Catmull’s book Creativity, Inc., he describes the “Braintrust,” which he says is one of the most important traditions at Pixar. For those of you who may not know, Pixar made the first computer-animated movie, “Toy Story”— and it took Catmull, John Lasseter and Steve Jobs 20 years to accomplish that task (I’ll save […]

As a Leader, Do You Feel All Alone? That’s How I Felt.

February 8, 2016/in Ideas to help you build a solid team/by Tom Doescher

I must admit that I stumbled into the use of a leadership team (LT). I wish I could tell you that I followed a more thoughtful, strategic process, but that wouldn’t be the truth. (If you want more details, let me know.) That being said, the result turned out to be more — and even better — […]

Client (Customer) Service Review Meetings

January 25, 2016/in Extraordinary Customer/Client Service/by Tom Doescher

I was recently reminded of the importance of this practice when a client reported they had just lost five large customers. After a series of questions, I told the client, “I’m not overly troubled by the loss of the customers, based on the facts (i.e., these events often seem to occur in waves); however, I’m […]

The Five Intangibles of Leadership

January 11, 2016/in Sharpening Your Personal Leadership Skills/by Tom Doescher

Last year I heard Bill Hybels, of the Willow Creek Association, speak on the subject of leadership. He gave the appropriate acknowledgements to Richard Davis, author of The Intangibles of Leadership: The 10 Qualities of Superior Executive Performance, which he used as a basis for his comments. Here is a list of the five intangibles: […]

Announcing the “Sandbox ‘Hunters’ Game Plan” Blog Series

November 2, 2015/in Extraordinary Customer/Client Service/by Tom Doescher

In my work with clients, especially industrial B2B clients, I often find that we wind up discussing one particular problem: the lack of business from “new” customers/clients. Several months ago, I began capturing my thoughts and ideas on the subject. As I reflected on what I wanted to say and how I wanted to share […]