Tom Doescher – Page 32 – Doescher Advisors

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Entries by Tom Doescher

When is Helping NOT Helping? And When Feedback Hurts.

November 14, 2016/in Ideas to help you build a solid team/by Tom Doescher

After helping launch Plante Moran Global Services (PMGS) in China, I would visit twice a year and spend time with clients, suppliers and our Shanghai-based team. On the last evening of each visit, as a way of expressing my thanks to the team, I would host a dinner for the team members, their spouses and […]

More on the “R” Word, Which Makes You Irrelevant

October 31, 2016/in Sharpening Your Personal Leadership Skills/by Tom Doescher

In the June 2016 Harvard Business Review (https://hbr.org/2016/06/next-gen-retirement), the authors offer some thoughts about what I call the “Next Season.” The suggestions aren’t bad, but most of the people offering advice haven’t yet experienced that phase of life, and really don’t get it. I would suggest reading this short article, but I highly encourage those […]

Stars and Rotten Apples

October 17, 2016/in Ideas to help you build a solid team/by Tom Doescher

“Stars and Rotten Apples” is the title of Chapter 4 in Good Boss, Bad Boss by Robert Sutton. Sutton also wrote The No A _ _ hole Rule, which I would not recommend. His language is a little rough and harsh (not my style), and a conundrum to me — kind of surprising, since he is […]

Culture Change

October 3, 2016/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

I’m sure I’ll offend someone with this post, but here goes. For years, I have seriously questioned whether you can change a culture. To me, the culture is the culture. Even so, there are lots of consultants who make good money advising clients on how to change their culture (by the way, some of these […]

This is “Really” Being Focused on the Customer

September 19, 2016/in Extraordinary Customer/Client Service/by Tom Doescher

Barbara recently took her leased vehicle in for service. As the customer service rep was checking her in and reviewing the vehicle’s history, he noted that she had previously been charged for maintenance that was included in the lease. Really? He then went on to tell her that he would process a check to refund […]