Tom Doescher – Page 29 – Doescher Advisors

About Tom Doescher

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Entries by Tom Doescher

How Good is Your Company at Solving Problems?

June 19, 2017/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

How good is your company at solving problems? That’s the rhetorical question addressed in a Harvard Business Review article titles, Are You Solving the Right Problems? The authors believe managers, spurred by a penchant for action, tend to switch quickly into solution mode without first making sure they really understand the problem. Can you relate? I […]

Is There a Reason You May Not Have Any Mentors?

June 5, 2017/in Sharpening Your Personal Leadership Skills/by Tom Doescher

For the past decade or two, I’ve been fortunate to have so many mentors who have poured into my life. I’ve written about it more than once, including in my October 13, 2014, post entitled What is a Mentor? I’ve also observed that many executives I meet have very few, if any, mentors. So, me […]

What is One of the Hardest Jobs to Perform Today?

May 22, 2017/in Extraordinary Customer/Client Service/by Tom Doescher

According to a Harvard Business Review article entitled Kick-A__ Customer Service — Consumers Want Results — Not Sympathy, 81 percent of customers across all industries attempt to take care of matters themselves before reaching out to a live representative. The investment in self-service technologies has been enormously effective at removing low-complexity issues from the live service queue. […]

Be Careful What You Say

May 8, 2017/in Ideas to help you build a solid team/by Tom Doescher

I was recently working with a client and, during our interaction, I was reminded of an experience that impacted my entire career. The scene was the celebration of new partners at my former firm. It was — and still is — a tradition to have newly elected partners (new owners in the firm) give an acceptance speech […]

What One Trait Do You Want in a Chief Marketing Officer?

April 24, 2017/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom Doescher

I’m probably going to offend someone, and I’m sorry. Recently, a client asked me for marketing assistance. At Doescher Advisors, one of our values is that if we believe someone else is more qualified to advise the client, we refer that client to them. In this case, we arranged meetings with two extremely successful chief […]