The Coach's Corner

Can I Please Talk to Someone?

September 24th, 2012 // Tom Doescher // 1 Comment
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If you regularly read my blog and newsletter, you already know about my struggles with technology. Based on the feedback I receive, many of you can relate. Well, here’s an issue I’m still processing. I have an opinion about it, but I concede I may be wrong. I’m not sure yet. Anyway, many of the online services which are free to subscribers fail to provide a phone number you can call if you have problems with any aspect of the service. You need to ask your questions via e-mail, or by contacting an online help desk. Often, I don’t know specifically what question to ask without being able to fully explain the circumstances, and I don’t understand the written answers I receive. I just want to talk to someone!!!! I am sure Scott Klososky, a technology consultant who writes a very interesting newsletter for businesses trying to retool old dogs like me, would say, “Get over it.” But I still wonder, is there a middle-ground solution for people like me, who sometimes struggle to stay on top of technological advances? Is it too much to ask for some degree of direct human contact?

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One Response

  1. I agree with Tom’s frustration regarding Human assistance. Sometimes an online chat works well. Sometimes the issue can be appropriately detailed in an email. However, often, the issue is more complex than these methods will appropriately support.

    It’s for that reason, we still have a PERSON answer the the telephone. No auto-attendant. Of course you can still access many of our regular departments via email or even online chat by searching our website, but if you want to talk to someone, we try and make it as simple as possible.

    Jeff Aznavorian
    Clips & Clamps Industries

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Tom DoescherYou’ll find stories from the trenches, business lessons, and pertinent questions to help you find inspiration, professional growth, and leadership savvy.

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