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That Guy
/in Ideas to help you build a solid team/by Tom DoescherTom Doescher
Don’t settle for less than the best
/in Ideas to help you build a solid team/by Tom DoescherThe most successful companies focus on developing the best team members possible. It is an ongoing process, and includes both continually raising the bar on existing team members and occasionally adding and grooming new team members. Businesses that become complacent and satisfied with their performance eventually lose to more innovative, aggressive competitors. Do you have key positions in your company that you know should be filled by more capable players? As the leader, this is one of your most important — and probably most difficult — responsibilities.
Customers versus Associates
/in Nuggets and Encouragement Regarding Strategy and Focus/by Tom DoescherSuccessful owners/executives realize they need to spend an equal amount of time developing their associates and winning and retaining customers. While it is a fact that without customers you have no business, it is also true that without knowledgeable, well-trained, and motivated associates you cannot keep good customers. We have observed that some executives focus solely on customers — and have noted that their businesses suffer in the long run. Are you appropriately focused on recruiting, training, and retaining your associates?