This author has not written his bio yet.
But we are proud to say that Tom Doescher contributed 297 entries already.
In my post yesterday regarding Customers For Life, I have modified the 10th Commandment by eliminating the first sentence and changing the Editorial Comment. Here is the revised post: 10. Learn how the best really do it, and make their systems your own. Then improve them. (Editorial comment: I learned that from my partner, Yusuke Kuramochi, […]
“Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer” is the name of a 1990 book written by Dallas Cadillac dealer Carl Sewell and Paul B. Brown. It’s an easy, quick read filled with practical examples of what good customer service looks like. If you decide to read it, you’ll be […]
Recently I decided to re-read “Clients for Life,” a book written by Andrew Sobel and Jagdish Sheth that my partner, Paul Bernhard, highly recommended when it came out 20 years ago. I’m not sure why, but it didn’t impact me back then like it did this time. The target audience is service professionals including lawyers, […]
Recently I was meeting with a client and asked him, “How is Linda doing?” First, a bit of background. My client hired Linda through a government program whose mission is to help people who are on some type of government assistance find a full-time job. Over the years, my client has hired a number of […]
In my last blog, I recommended reading “A Great Place to Work for All” by Michael C. Bush. Almost as an aside to the theme of his book, Bush reminds us of the Jim Collins five levels of leaders from his famous book, “Good to Great”. Level 1: The Unintentional Leader Unintentional Leaders are easy […]
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