is what Kim Scott, author of Radical Candor, is referring to when she describes how you can “Be a Kick-A__ Boss Without Losing Your Humanity.” If you’ve been a reader for awhile, you know that, on more than one occasion, I’ve encouraged team leaders to provide their associates with quality feedback. At Plante Moran, where I received great feedback from many different partners and associates (I didn’t say I always liked it), we referred to it as “Candor is Kindness.” Scott had the privilege of working for Apple and Google during their formative years and, per her book, both companies, although they used different styles, were havens for constructive feedback.
Here are two specific examples of quality, actionable feedback that I received. Early in my career, Plante Moran’s founding partner, Frank Moran, encouraged me to work on my grammar. I was a young hotshot, recent college graduate with a high grade point average, and Frank’s comments could have offended me. But he handled the situation in the most delicate way, and I’m forever grateful for his feedback. Another time, my team supervisor and mentor, Ken Kunkel — who provided hundreds of great suggestions — gently told me that I had coffee breath. I give these as simple but very personal examples. When I read Scott’s book, I was reminded of both Frank and Ken.
Based on my observations and experiences with privately owned businesses, I’ve found that many bosses aren’t providing good, actionable feedback to their team members.
If you own a business or are responsible for leading a team of people, I would highly recommend you read Radical Candor. Scott, whose mentor was/is Sheryl Sandberg, COO of Facebook, offers some great, practical examples and advice regarding feedback and career planning.
I’m going to leave it there and encourage you, after reading the book, to take the risk of giving your team members developmental feedback (stuff you’ve talked to your colleagues about, but have never shared with the specific person). If it would help, I would be happy to role-play a situation with you.