Are you holding your team accountable?
One of my favorite books is Who Says Elephants Can’t Dance?, by Louis V. Gerstner Jr. In his closing comments, he says, “People do what you inspect, not what you expect.” I was reminded of this thought-provoking advice when I read “What happened to accountability?” by Tom Ricks in the October 2012 issue of the Harvard Business Review. Instead of me attempting to summarize a great article, the following is a link to a 13-minute interview of Ricks about his book.
Listen to the interview and read the article
As a leader/business owner, would you say you’re more like General Marshall or General Taylor?