The Coach's Corner

Archive for February, 2017

Would You Recommend it to Your Mom?

February 20th, 2017 // Tom Doescher //

Tom Doescher - Doescher Advisors

In my September 19, 2016, blog post, I told a story about an auto dealership’s customer service representative who behaved more like an owner. Well, now I have another story about that service representative, Chad. Barbara and I took our vehicle in because of some issues we were concerned about. During our time with Chad, he said, “I always try to treat the vehicle owner like my mother. In other words, what would I do if it were my mother?”

His comments triggered a fond memory for me. My dad spent his career as a mail carrier. With a little encouragement and mentoring, who knows what he could have done? But he was proud of his accomplishments, and he was a wise man with an extra dose of common sense.

Anyway, when Chad made his comment, it reminded me of the lens I have always used with my clients. If they (the client) were my dad, would I make this or that recommendation? It has been like a speed controller on a school bus, and it’s helped me “do the right thing.”

Chad, thanks for the reminder and for being a wonderful example of excellent client focus.

The Re-recruiting Gold Medal Award-Winner

February 6th, 2017 // Tom Doescher //

Tom Doescher - Doescher Advisors

In my Build Your Own Dream Team Food for Thought, I encouraged company owners and senior executives to have deliberate re-recruiting activities. I suggested sending handwritten notes to team members, recognizing a job well done, and possibly sending notes to the individual’s spouse or parents, as well. In the FFT, I emphasized that most of these acknowledgements don’t need to cost any money; the gesture is simple but powerful, and the only thing it requires is a little time.

I recently became aware of a situation that is worthy of the Re-recruiting Gold Medal. A company with a very nice, spacious showroom offered one of its young team members the use of the facility for his wedding reception. Wow!!! These guys just set the bar pretty high.

Stephen Covey used the metaphor of making deposits in someone’s Emotional Bank Account. The company owners mentioned above made a huge deposit to the Emotional Bank Accounts of this team member, his family, and even their other team members.

And what was the cost? Nothing! I would love to hear about other creative re-recruiting stories that I can share with my readers.

The Advisor’s Corner

Tom DoescherYou’ll find stories from the trenches, business lessons, and pertinent questions to help you find inspiration, professional growth, and leadership savvy.

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