The Coach's Corner

Archive for 2017

Buckingham’s 8 Questions

December 11th, 2017 // Tom Doescher // 0 Comments
Share

Tom Doescher - Doescher Advisors

Those of you who personally know me or have been reading my blogs are aware that I have highly recommended using the 12 questions found in the book  First, Break All the Rules, by Marcus Buckingham. This summer, I heard Buckingham speak, and discovered he has pared his 12 questions down to eight (fewer is always better).

During his presentation, he explained that some of the original 12 questions were focused on the company, while others pertained to the team member. He went on to say that the best employers encourage their team leaders to really understand their team members’ point of view.  In reviewing and reorganizing his original 12 questions, Buckingham classified half of the questions (four) as company-focused; the other half address the individual team member. Then, he paired up the questions and categorized them: Purpose, Excellence, Support, and Future.

View the Buckingham 8 Questions Chart.

As with the 12 questions, I would highly encourage leaders/supervisors to use the Buckingham 8 Questions as a tool for career planning sessions (annual reviews) and/or as a gut check to make sure you’re thinking about questions from your team members’ point of view.

I Didn’t Think Linda Could Do It, But She Fooled Me

November 27th, 2017 // Tom Doescher // 0 Comments
Share

Tom Doescher - Doescher Advisors

Years ago I was meeting with a longtime client who was also a business owner. He informed me that one of his key executives was planning to leave and asked if I thought her assistant, Linda, could handle the job. Without thinking much about it, I said, “I don’t think so,” to which he said, “I agree.” Some time went by and, based on a number of factors, he decided to give Linda a chance.

Now, let me tell you a little bit about the executive who was leaving. I believe most people would have given her relatively high marks, because her department functioned well. She had a very strong personality and, in retrospect, she probably was overly controlling without causing any obvious issues.

You’re probably ahead of me at this point. It turned out Linda was very successful, and I believe my client and I both would agree she outperformed her predecessor.

So, what’s the point? After that experience, whenever a similar situation arose I would attempt to determine whether the No. 2 individual was being held back and hiding their real skills and talents, just to get along with their boss.

How many Lindas get passed by? Do you have any Lindas in your organization that you may be overlooking or underutilizing?

As you know, leaders are hard to come by. Do you have a true leader who’s hidden in your midst?

Anger: A Secondary Emotion

November 13th, 2017 // Tom Doescher // 1 Comment
Share

Tom Doescher - Doescher Advisors

OK, I’m a little out of my field of expertise, but I believe I can speak as someone who has received some great professional counseling. Years ago when I was promoted to a new job that resulted in more responsibility, I noticed that I would become angry more often. I wasn’t the happy-go-lucky Tommy of the past, and there were times when my reaction was disproportionate to the situation/problem at hand. To be honest, I blew up.

Fortunately, before I caused too much damage and embarrassment, I received some really wise counsel:

Anger is usually your second emotion. For me, I discovered the primary issue behind my anger is often frustration. Here’s a link to a wonderful one-page write-up and a helpful chart.

I keep this chart in my daily journal and refer to it often. If you can relate to my story, I would recommend you do the same.

Once I understood what was going on, the counselor suggested that I deal with issues — usually people — along the way, to avoid escalation. Here’s an example: Say someone on your team has an annoying habit or practice that bothers you and the team. Too often, no one tells that team member how they’re feeling about the habit or practice until it becomes a monumental issue, at which point the team member becomes the target of an angry outburst. I learned — and am still refining — the practice of healthy confrontation, or speaking the truth in love.

Over the years, I’ve discovered that if I keep short accounts — in other words, deal with little things before they become big things — I avoid the atomic explosion.

How about you? Can you relate?

LifeMission: Do You Know Where You’re Going?

October 30th, 2017 // Tom Doescher //
Share

Tom Doescher - Doescher Advisors

Successful executives know where they’re going, stay focused, and have an uncanny ability to know when to say “NO.” They may not use these exact words, but they’re operating off a LifeMission. They’ve discovered there’s limited unscheduled time and know their current “Season of Life.” The following thoughts are meant to help you develop your own unique game plan.

 Step 1  What’s Your Destination?

Reflect on these rhetorical questions:

  1. How do you know you’re on the right road if you don’t know where you’re going?
  2. When you’re sitting in your rocking chair in the twilight of your life, what would you like to look back at?
  3. If you were writing your own eulogy, what would you like it to say?

Step 2 — Realize That Time is a Limited Resource

Many resources can be increased through hard work, good investing, inheritance, and even luck — but time is a finite resource. We all get 24 hours each day. Have you ever thought about how you spend your time? Download the Doescher Advisors “How I Spend My Time” tool, which will provide a simple way to reflect upon your time commitments (you don’t need to fill it out!).

Step 3 — What “Season of Life” are You In?

Reflect on the following questions:

  1. Are you still in school? Are you going back to school?
  2. Are you married? Do you have children? Are your children still minors? Do your children live with you? Are you a single parent? If so, what is your support system? Are you coaching sports teams or do you have some other commitment related to your children (i.e., PTA)?
  3. If you’re married with children, do both spouses work outside of the home?
  4. How demanding is your job? Is it 24/7? Does your work require travel outside of your home city?
  5. Are you involved in outside organizations (i.e., charities, service clubs, a neighborhood association)?
  6. Do you attend church? Do you have other commitments/responsibilities related to church? Do you belong to a social or athletic club? Are you involved on the board or on a committee? What other responsibilities, hobbies, or activities do you have? Do you travel recreationally?
  7. Do you have responsibilities for aging parents, adult children, or others?
  8. Do you have a regular exercise program and/or participate in golf, tennis, fishing, hunting, etc.?

In developing your LifeMission, you need to consider what’s important to you now — and realize that may change over the years.

LifeMission Summary

In a survey of 95-year-olds, Dr. Tony Campolo, a professor of sociology, asked them, “What would you do differently with your life if you could live it over?” Many responded: “We would reflect more, risk more, and invest in people more.”

With their advice in mind, begin the process of developing your LifeMission.

  • Think about “How I Spend My Time” and reflect upon your current “Season of Life.”
  • If you’ve ever used any assessment tools, consider and incorporate your identified strengths.
  • Brainstorm key words, thoughts, and themes.
  • Format isn’t important. We’ve evolved from words to a graphical representation of our LifeMission.
  • Like strategic planning, your LifeMission is an ongoing process.
  • Be accountable to someone.
  • Just do it!

Man’s Search for Meaning

October 16th, 2017 // Tom Doescher //
Share

Tom Doescher - Doescher Advisors

No, “Man’s Search for Meaning” isn’t the title of a current New York Times bestseller; it’s something that was originally published in 1946 in German. I’m guessing some of you have read it, maybe for a college psych class. I finally read the timeless book, which was written by Viktor Frankl, and I admit it was a hard read — but it was well worth the time and effort, for many reasons. Frankl, an Austrian neurologist and psychiatrist born in 1905, was a Auschwitz concentration camp survivor.

In the beginning of the book, Frankl states that he didn’t intend for this to be another history book about the concentration camps, although he does provide some chilling personal stories. Instead, he wanted to share his professional conclusion that man’s primary motivation in life is to find “meaning.” He quotes Friedrich Nietzsche, a German philosopher, as concluding “He who has a why to live for can bear almost any how.” He also quotes a Johns Hopkins University survey, where students were asked what they considered “very important” to them. Seventy-eight percent responded, “Finding a purpose and meaning to life.” (Although it may sound like I’m quoting Daniel Pink, Marcus Buckingham, Jim Collins, or Patrick Lencione, I really am talking about a holocaust survivor.)

Owners and senior executives, I’m asking you to think about what Frankl is saying. Then, realize he had no idea that, more than 50 years later, millennials would come along. I’ve commented on the topics of purpose, your why, and your mission several times, including in my January 11, 2016, blog. You probably started your business with a passion for something. What is it? Do your team members know, and are they as excited as you? You may say what you do is pretty plain vanilla, but I don’t accept that. In my October 14, 2013, blog, I commented on how Frank Moran created an accounting firm using the metaphor of the Mayo Clinic for businesses and to this day, it still inspires hundreds of professionals.

When I tour manufacturing facilities I always ask a few operators where the part they’re making goes. To my shock, most don’t know. To them, it’s just a metal or plastic fastener.

Owners, please figure out a way to inspire your team members. They could easily work somewhere else and probably make similar money. You have an opportunity to appeal to their need for meaning in life. Don’t miss it. It won’t cost much, but it could make your company an even better place to work.

p.s. Actually, I’ll make you an offer. Contact me and, at no charge, I’ll help you communicate your “meaning” to your team.

 

 

The Advisor’s Corner

Tom DoescherYou’ll find stories from the trenches, business lessons, and pertinent questions to help you find inspiration, professional growth, and leadership savvy.

Subscribe

Categories

Archives