Over the past year, Barbara and I have had a chance to experience/observe a landscaping company that provided world-class service to us on three different projects. We were so impressed, we asked to meet with the owner/founder of the company.
We told the owner how amazed we were by his employees’ professionalism, knowledge and personal attention to our projects. Our question for him was, “Why?”
To our surprise, he quoted the famous Notre Dame football coach Lou Holtz, who said, “Your talent determines what you can do. Your motivation determines how much you are willing to do. Your attitude determines how well you do it.”
Those of you who know me will understand that I have used a lot of adjectives related to team members, but I probably have never used the word “attitude.”
As I reflected on the role of attitude, I thought, “He is on to something.”
Although he gave several reasons for and examples of why his team performs the way they do, I left the meeting thinking, “This guy has summarized a lot in one word: attitude.”
Remember our blog post about “that guy”?
He or she probably had a bad attitude. Are you tolerating team members with negative ” ‘tudes”?
If your answer is “yes,” this is my advice: DON’T!