The Coach's Corner

Archive for March, 2016

How the Mighty Fall

March 21st, 2016 // Tom Doescher //

Tom Doescher - Doescher Advisors

One of my former partners suggested that I read Final Accounting: Ambition, Greed and the Fall of Arthur Andersen, by Barbara Toffler and Jennifer Reingold.

Let me start by saying I believed — and still believe — Arthur Andersen was one of the greatest professional services firms of all time. My brother came very close to going to work for them back in the ’70s. They were high-quality, client-focused and very innovative  (e.g., their technology practice started in the ’50s).

I still grieve their demise in 2002. Even all these years later, it’s so hard for me to acknowledge that Andersen is gone. I always looked forward to their latest service or discovery. In my humble opinion, they were the best for decades.

That said, who should read Final Accounting? I would recommend it to anyone who is leading an organization that, for years/generations, has been considered “the best” in whatever industry you’re in.

Are you considered the best in your industry? Are you sure you’re still the best?

It’s All About “Attitude”

March 7th, 2016 // Tom Doescher //

Tom Doescher - Doescher Advisors

Over the past year, Barbara and I  have had a chance to experience/observe a landscaping company that provided world-class service to us on three different projects. We were so impressed, we asked to meet with the owner/founder of the company.

We told the owner how amazed we were by his employees’ professionalism, knowledge and personal attention to our projects. Our question for him was, “Why?”

To our surprise, he quoted the famous Notre Dame football coach Lou Holtz, who said, “Your talent determines what you can do. Your motivation determines how much you are willing to do. Your attitude determines how well you do it.”

Those of you who know me will understand that I have used a lot of adjectives related to team members, but I probably have never used the word “attitude.”

As I reflected on the role of attitude, I thought, “He is on to something.”

Although he gave several reasons for and examples of why his team performs the way they do, I left the meeting thinking, “This guy has summarized a lot in one word: attitude.”

Remember our blog post about “that guy”?

He or she probably had a bad attitude. Are you tolerating team members with negative ” ‘tudes”?

If your answer is “yes,” this is my advice: DON’T!

The Advisor’s Corner

Tom DoescherYou’ll find stories from the trenches, business lessons, and pertinent questions to help you find inspiration, professional growth, and leadership savvy.

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