This story will really date me, but please hang in there. I was at a reception one evening some years ago, and was engaged in a fascinating conversation with a prominent corporate attorney. The fax machine was the latest technology at the time (no smart-alecky comments, please), and he was talking about how it was making an impact on his work life. He said, “Before the fax, my client would call me and explain his problem or issue. He would put the paperwork in the U.S. mail, and I would receive it a few days later. In the meantime, I had several days to think about my advice. The documents would arrive and I would review them. I would then place a call and discuss his options. Now, my client sends a fax and calls me immediately to ask my advice. I have no time to really think through the issues, or maybe seek advice from one of my partners. There is no way my advice is as good as it used to be.”
Imagine this story today, with smart phones!
My caution to each of you is to have the courage to know when to slow the process down. Having the ability to push things through quickly does not necessarily translate into doing a better job. Think about this: Have you ever regretted sending an e-mail or text?