The Coach's Corner

Archive for March, 2012

That Guy

March 27th, 2012 // Tom Doescher //
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I recently heard Henry Cloud speak from his very powerful book, Necessary Endings. Cloud used the phrase “That Guy” to label the team member in every company who is holding the rest of the team back from greatness. Cloud’s talk led me to reflect back on so many organizations where I have met “That Guy.” The person is usually someone who has been with the business for a long time, maybe from the beginning, and has made invaluable contributions. The problem is that, as the company has grown and changed over the years, they have not. Do you have someone like that in your company? (By the way, my favorite stories are those where the owner/executive has addressed the situation and successfully moved “That Guy” to a position where they can continue to put their talents to the best use.)

Don’t settle for less than the best

March 20th, 2012 // Tom Doescher //
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The most successful companies focus on developing the best team members possible. It is an ongoing process, and includes both continually raising the bar on existing team members and occasionally adding and grooming new team members. Businesses that become complacent and satisfied with their performance eventually lose to more innovative, aggressive competitors. Do you have key positions in your company that you know should be filled by more capable players? As the leader, this is one of your most important — and probably most difficult — responsibilities.

Customers versus Associates

March 13th, 2012 // Tom Doescher //
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Successful owners/executives realize they need to spend an equal amount of time developing their associates and winning and retaining customers. While it is a fact that without customers you have no business, it is also true that without knowledgeable, well-trained, and motivated associates you cannot keep good customers. We have observed that some executives focus solely on customers — and have noted that their businesses suffer in the long run. Are you appropriately focused on recruiting, training, and retaining your associates?

Would you like to be referred to as human capital, or an asset?

March 6th, 2012 // Tom Doescher //
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Words are important. Today, everything seems to have a fancy label — which was probably created by some well-intended consultant and then used, overused, and abused by everyone. But think about it: Would you like to be referred to as an asset, human capital, or “my guy”? Or would you prefer to be thought of as a really important team member, an invaluable player, or a key associate? How do you refer to your associates?

The Advisor’s Corner

Tom DoescherYou’ll find stories from the trenches, business lessons, and pertinent questions to help you find inspiration, professional growth, and leadership savvy.

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